The holder and controller of data processing for this website and application is IKI Health Group SL (hereinafter the Service ), domiciled at Plaza Progrés, number 8, CP 07570, Artá, Balearic Islands, Spain.
Email: hello@iki.health
NIF: B72819360
For greater clarity in this policy, we make the following distinction:
Users are subject to all provisions of this privacy policy, including those relating to the processing of health data and other special categories of data.
Acceptance of the Service's Terms of Use and Privacy is a necessary condition for using our website.
These Terms of Use and Privacy regulate the collection, processing and use of your personal and non-personal information as a user of the Service, from the effective date shown in the header. Likewise, the conditions of use of the website and its functions are indicated
To process your personal data, the Service complies with current European legislation, in particular the General Data Protection Regulation (GDPR) (EU) 2016/679, as well as Organic Law 3/2018, of December 5, on Protection of Personal Data and guarantee of digital rights and other applicable regulations
The Service is a tool designed to improve therapists' efficiency in their daily consultations through technology. Through the Service, you will be able to manage your clients with the tools and monitoring system designed by our team of professionals.
Currently, the Service operates mainly through our website. While in this policy we refer to mobile applications, it is possible that some functions or collection methods mentioned are not completely
Currently implemented. This policy describes both current practices and intended functionality as we continue to develop our service
The Service can be used by anyone who accesses it directly as a professional or, if they are a patient, on the recommendation of a healthcare professional. In these cases, users who use the Service through a link provided by their therapist must accept that their data is shared only with them so that they can monitor their progress.
In any case, the user knows and accepts that the Service and all content and information contained therein are solely informative in nature and do not constitute professional or personalized medical diagnosis or treatment.
The Service only allows registered users to access global and general recommendations for exercises and habits (for example, recipes) that may be compatible with their needs based on the responses provided, as well as available health literature.
Consequently, the user understands and accepts that, if they need medical attention, only their doctor or other health professional will be able to help them. You should not modify your treatment or care plan, medication or therapy based on information, advice or materials you receive through the Service or from our employees.
The website may contain links to other websites.
However, we do not exercise any control over these sites or their contents, which are subject to their own terms and conditions. We also do not assume any association or responsibility for them, nor do we guarantee their technical availability, quality, reliability, accuracy or veracity.
The content and information of the Service (including, but not limited to, trademarks, logos, data, texts, images or computer code), as well as any hardware or software used to provide said content and information, are property of the Service or used by it with the corresponding authorizations.
For this reason and by virtue of the provisions of national and European regulations on intellectual property, the modification, reproduction, duplication, copying, distribution, sale, resale and other forms of exploitation for commercial or equivalent purposes of the Service and its contents is prohibited
For any other use of the Service content you will need, prior and in writing, our consent or, where appropriate, that of the authors of the content
You can contribute to the Service by sending us a message to our email address and through the contact forms available on the website or application (hereinafter "Content").
We may use your Content in different ways, such as: displaying it on the website, reformatting it, translating it into other languages, editing it for clarity, correcting errors, promoting it or distributing it, in accordance with the license indicated in the previous section
This means that the content remains yours, but the Service, thanks to that license to use, can: a) use, reproduce, modify, adapt, translate, distribute and publish the Content, create derivative works from it, exhibit it and display it throughout the world, by any known means and for any legitimate purpose; and b) use the name you submit in relation to that Content
However, the Service reserves the right not to publish content or information that is false or contrary to the rights of third parties
You must not impersonate another company or mislead users about the nature of your activity.
Regarding the use of the web, you declare that you are of legal age and have the necessary legal capacity to be bound by this agreement and use the Service in accordance with its terms and conditions, which you understand and acknowledge in full
In addition, you affirm that you have the consent and/or legal authorization of third parties whose data and photographs you share through the web, especially in the case of minors.
You declare that all information you provide to access the Service, before and during its use, is true, complete and accurate.
The personal and non-personal information collected will vary depending on whether you are a Visitor or User, and according to your use of the website and its functionalities.
Personal and non-personal information collected will reach us in four ways:
This information will consist of:
For Visitors, this information will consist of:
For Users (in addition to the above), it will also include:
When using our applications, we collect and process health-related data, including:
This health data is collected with the primary objective of showing it to you and your health professionals through our user interface. We store this information securely in our database to enable historical tracking and progress monitoring.
Special note about health data: Since health data is considered a special category of personal data under the GDPR, we take additional steps to protect this information. By using our service, you explicitly consent to the collection and processing of your health data for the specific purposes described in this policy. We are working on implementing more detailed consent mechanisms in future updates of our
Both Visitors and Users have the rights detailed below, although the scope of these may vary depending on the volume and type of data processed:
We inform you that completing the forms is voluntary. However, if the mandatory fields (marked as required or with an asterisk) are not filled in, the use of some site functions will not be possible or will be limited.
The personal data you provide will be incorporated and processed in files owned by the Service, in order to address your requests.
In accordance with the GDPR and Spanish data protection regulations, you can exercise the following rights:
Important note about consent: For Visitors, consent will be requested mainly for the use of non-essential cookies and sending commercial communications. For Users, additional explicit consent will be requested for the processing of special categories of data (such as health data) during the registration process. Currently, acceptance of our Terms and Privacy Policy can be indicated by a single action (such as clicking "Register" or other similar buttons) on our platforms. We are working to implement more detailed consent options, especially for the processing of special categories of data. Until such implementation is available, by registering as a User, you acknowledge that you have read and accept this Privacy Policy and the processing activities described herein.
You can exercise these rights at any time by sending an email to:
You can exercise these rights at any time by sending an email to: hello@iki.health or by mail to the address: Plaza Progrés, número 8, CP 07570, Artá, Balearic Islands, Spain .
In both cases you must identify yourself with your name and surname, and perhaps with a copy of your ID or identity document, if necessary.
If you have given your consent for a specific purpose, you have the right to withdraw it at any time, without affecting the lawfulness of processing based on consent prior to its withdrawal.
In addition, if you consider that there is a problem with the way we are handling your data, you can direct your complaints to the corresponding data protection authority, in this case the Spanish Data Protection Agency (www.aepd.es).
The Service will use the collected data to:
For Visitors:
For Users (in addition to the above):
The website has TLS encryption that allows the user to securely send their personal data through standard contact forms. The personal data collected will be subject to automated processing and incorporated into the corresponding record of processing activities for which the Service is responsible.
In that sense:
We have profiles on some of the main social networks on the Internet, with the Service being responsible for the processing of data published on them (for example, photos uploaded by the Service in which people's faces appear).
This data will be treated in accordance with the corporate policies of each social network. Therefore, as long as the law does not prohibit it, we may inform our followers by any means that the social network allows about our activities or offers, as well as provide personalized customer service.
In no case do we extract data from social networks, unless the user's consent is previously and expressly obtained for it.
When, due to the very nature of social networks, the exercise of your rights depends on the modification of your profile, we will help and advise you to the best of our ability.
Below, we indicate how long data processed by the Service is stored:
We implement specific security measures for health data that include:
Some of our service providers may be located outside the European Economic Area (EEA). We work to ensure that any international transfer complies with applicable data protection regulations. Currently, our data processing activities are carried out mainly within the European Union, with limited transfers outside this area.
In case our practices regarding international data transfers change significantly, we will update this policy accordingly.
There are third parties that manage part of the Service.
The Service requires them to comply with these Terms of Use and Privacy Policy as applicable to them, and they must also have their own policies. However, the Service is not responsible for compliance with such policies.
Under certain circumstances, the Service may share, use, retain or disclose personal information to third parties, in a non-aggregated manner:
Current providers that perform functions on our behalf include:
To the extent permitted by law, the Service is not responsible for: a) errors or omissions in the content; b) the unavailability of the website; c) the transmission of malicious programs in the content, despite having adopted all reasonable technological measures to prevent it; or d) the usefulness of the recommendations made by the Service on lifestyle and eating habits for your specific needs.
The Service reserves the right to make the modifications it deems appropriate to its website and application without prior notice, being able to change, delete or add both the content and services provided as well as the way in which they are presented.
On the other hand, these terms and conditions may be modified at any time. The modifications will enter into force from the moment of their publication.
This privacy policy enters into force on May 7, 2025 and will remain in force except for any change in its provisions, which will be effective immediately after its publication on this page. We reserve the right to update or change our Privacy Policy at any time, so you should review it periodically.
For information on how we use cookies, please consult our independent Cookies Policy.
The Service adopts all necessary technical and organizational measures to protect the security and integrity of personal and non-personal information collected, both against unauthorized access and against alteration, loss or accidental destruction.
These measures include, among others:
You understand and accept that, even after deletion, personal and non-personal information may remain visible in cache or if other users have copied or stored it.
In case of a personal data breach that may pose a risk to your rights and freedoms, we will notify the corresponding supervisory authority within 72 hours of becoming aware of it, as required by the GDPR.
If the breach poses a high risk to your rights and freedoms, we will also notify you without undue delay, providing clear and simple information about the nature of the breach and the measures taken to address it.
If you have questions about these Terms of Use and Privacy, or wish to exercise your data protection rights, contact us at:
Email: hello@iki.health
Address: Plaza Progrés, número 8, CP 07570, Artá, Balearic Islands, Spain
