IKI HEALTH GROUP S.L., with Tax ID B72819360 and registered office at Plaça del Progrés, 8, 07570 Artà, Balearic Islands, Spain, provides the digital platform service "IKI Health".
Contact email: hello@iki.health
These Terms regulate the access and use of the IKI Health digital platform, provided under a Software as a Service (SaaS) model, aimed at health and wellness professionals for the digital support of patients/clients.
The platform allows lifestyle prescription, continuous monitoring and the use of professional support tools, without this constituting the provision of medical services by IKI Health.
IKI Health acts as an independent technology provider and does not provide diagnostic, prescription or healthcare treatment services.
The use of the platform does not replace the user's clinical or professional judgment nor does it guarantee clinical, therapeutic or economic results; the professional is solely responsible for the care decisions they make.
Access is granted after completing the online contracting process, making payment and expressly accepting these Terms and the Data Processing Agreement.
The professional user agrees to:
Available plans, prices and economic conditions are shown in an updated manner on the official IKI Health website and/or in the checkout process.
Unless otherwise indicated, prices are understood without VAT and payment is made in advance through the enabled payment methods (e.g., card through Stripe or other payment providers).
The subscription has an initial duration of 12 months from the confirmation of registration and will automatically renew for successive annual periods, unless cancelled.
The user can cancel automatic renewal from their account or by notifying IKI Health at least 30 days in advance of the expiration date; cancellation prevents future renewals but does not generate a right to refund for the period already invoiced, unless mandatory regulations provide otherwise.
IKI Health owns all intellectual and industrial property rights to the software, source code, designs, interfaces, trademarks, content and documentation of the platform.
The user is granted a non-exclusive, non-transferable, non-sublicensable license of use limited to the duration of the subscription, exclusively for their professional activity and in accordance with these Terms.
IKI Health provides technical support during business hours from Monday to Friday through the channels indicated on the website (e.g., hello@iki.health and/or support within the platform).
Corrective maintenance (patches, bug fixes) is included; new functionalities, custom developments or additional training may be budgeted and contracted separately, informing the user of any substantial service changes.
Without prejudice to responsibilities that cannot be limited by law, IKI Health will not be liable for:
The total aggregate liability of IKI Health to the user for any concept arising from the service will be limited, in any case, to the amount actually paid by the user for the service in the 12 months immediately prior to the event giving rise to the claim.
IKI Health may suspend or terminate access to the platform, totally or partially, in case of non-payment, illicit use or contrary to these Terms, or when use may affect the security of the service or the rights of third parties.
The user may terminate the subscription in accordance with section 6; termination does not exempt from accrued payments nor does it give right to refund unless so required by applicable regulations.
The parties agree to maintain the confidentiality of all non-public information to which they have access on the occasion of the service, including business information and personal data, even after the termination of the contractual relationship, except for legal obligation of disclosure.
For data protection purposes, the professional or entity using the platform acts as data controller with respect to the data of their patients/clients, and IKI Health acts as data processor.
The processing of personal data by IKI Health is regulated in the "Data Processing Agreement (DPA)", which forms an integral part of these Terms and must also be accepted during the contracting process.
These Terms are governed by Spanish legislation.
For any dispute, the parties submit to the Courts and Tribunals of Palma de Mallorca, without prejudice to mandatory consumer rules that, where applicable, may apply.
